Oregon Trail Soapers Supply accepts no responsibility for the misuse of any of our products. By placing an order through our web site, you agree that we are not liable for problems that arise from your storage and/or use of any products.
Minimum Order:
None(excluding shipping).
Disclaimer:
While we do our very best to offer you only the highest quality oils available by purchasing from the finest wholesalers in the industry, this does not guarantee that any oil will be consistent from one batch to another as they may be within a manufacturers tolerance for a particular product. We personally and extensively test each fragrance in CP soap before to ensure it meets our high standards for quality and stability. In addition, it is up to the customer to fully research the proper procedure for the particular formulation they are creating including safety and government regulations. Oregon Trail is not liable for materials lost due to incorrect formulation or measurements. We must believe our customer knows their product and correct formulation thereof. By purchasing ingredients sold by Oregon Trail Soapers Supply, you agree that you are knowledgeable in the safe and proper use of these ingredients and products. You will assume all product liability for the final products and creations you make using ingredients purchased from Oregon Trail Soapers Supply. We provide a free sample of most fragrances with orders placed with us and if you have a specific fragrance you would like to try, by all means request that fragrance. We DO read all customer comments.
Pricing:
Product prices and specifications are based on information available at the time of posting and are subject to change without notice. All dimensions, weight and carton counts are subject to standard deviations. Please be aware that products may have a slight variation in color from item to item or batch to batch. However, the excellent quality of our products will always reflect our high standards.
Samples:
Please order samples before purchasing in larger quantities if you are uncertain about any product.. We have generous 2 oz. fragrance samples available for purchase if you wish to try before you buy. If you would like a sniffy of any fragrance on absorbent paper, please send a self addressed, stamped envelope with two stamps and we will provide ONE sniffy. More than one in the same envelope will cause the fragrances to mingle and cause an inaccurate assessment. Fragrances are non refundable so please request a sample with your order if you plan to purchase larger amounts.
Shopping Security:
Online shopping at our web site is both secure and private. We have implemented security procedures to ensure your information is always protected. All orders are encrypted and sent through a secure server using SSL (Secure Socket Layer) technology to prevent information from being intercepted. No information is ever sold or distributed to any entity, you may rest assured your privacy is protected to the fullest extent.
Order Fulfillment:
We ship via USPS or FedEx.
Our order processing time varies based on work load. Orders during holiday seasons may require a longer processing time. If a customer requests immediate processing in the form of "Next Day" or "2nd Day Air" shipping, a service charge of 20.00 will be added due to the extra time and paperwork involved. The Postal Service has implemented a 2 Day and 3 Day printed shipping box. They do not guarantee that your package will arrive in that time period and we do not as well since after it leaves our warehouse, we have no control over the time, inclement weather or other conditions that may arise.
Payment Options:
Oregon Trail Soap Supplies & More is proud to accept Visa, MasterCard, American Express, Paypal, Debit Cards, Money Orders and Checks. All payment are in U.S. funds. If paying by check, the order will be shipped as soon as the check clears. COD and Faxed Checks are not accepted at this time and we have had to discontinue online check drafts. Orders will not be filled if payment is not received. Pending orders are held for 5 days and then cancelled if we do not receive any contact. We ship to the address you provide. If it is returned undeliverable to us due to an incorrect address, you are responsible for the cost of re-shipping the order to you. Contact Paypal to become verified through their easy methods. Special orders must be paid in full in advance of placing the order.
NSF Checks:
Checks returned for non-sufficient funds will incur a $25 processing fee. Since this fee is charged by the bank when the check is returned the first time, the customer is still responsible for this charge, even if the check clears the second time.
Shipping:
At this time we are not accessible to the public for pickups and DO NOT SHIP COD, PLEASE DO NOT EVEN ASK! You may request expedited order processing using the comments field of our secure shopping cart. The fee for expedited processing is a minimum of 10% or $20.00 as explained above.
NOTE: We cannot under any circumstances ship a fragrance with a flashpoint lower than 200 degrees by Post Office, Overnight, 2 day or any method other than via Ground. If you choose USPS, we will have to change the shipping to Ground to comply with the law.
Restocking Fee
If an order is cancelled after it is placed a restock charge of $20.00 or 10%, whichever is less will be asessed. The cancellation must occur within the first 24 hours.
International Shipments
International customers are welcome to order via email, or fax with billing information to +1-541-890-5528 or order through the cart and choose "Other" as your shipping option. The actual shipping charges will be adjusted after the order is packaged and an accurate total is available. We may add a $5.00 handling charge to international orders to cover the additional documentation and time needed to complete these orders. All international orders will all be shipped in HDPE plastic, not glass. You may elect to insure items and we strongly encourage this. Proof of shipment will be faxed or scanned and emailed to you if necessary. We only ship via Global Priority or Flat Rate if the contents warrant it.
PayPal Orders:
We do not ship to ANY UNVERIFIED Paypal address. Unfortunately we have no choice due to issues in the past. NO EXCEPTIONS. Thank you for understanding.
The contents of your package are always carefully packed to help insure safe delivery of your order. We have no control over the handling of a package once it leaves our facility and each order leaves our shop insured, no exception.. If an order is turned over to a freight forwarder, our responsibility for damage ends at that point, we have no control over how the Freight Forwarder will care for it from that point and we have no recourse in the case of damage.
Shipping Costs:
We do our best to accurately calculate the shipping costs based on tables provided to us by the shippers, however, with the exception noted below, we will not charge, nor will we refund a difference of $2.00 or less. Please note exception.
EXCEPTION: If an order is changed after it has been placed, a handling charge of $3.00 will be assessed and the shipping adjusted to the new, accurate total. This is the ONLY handling charge we assess and it is due to repackaging, rebilling and paperwork involved only, it is not meant to penalize. We welcome the business and try to please.
We reserve the right to change shipment type based on how quickly we can get the order to you and shipping regulations. If you have only one type of delivery available to you, please note it in the comments section so we do not change the shipping method without contacting you. If you provide an incorrect shipping address, we will not be responsible for the return shipment to you. If you decide not to pay for a return shipment, your original postage fee will not be refunded and a 15% restock fee will be assessed. If it is our error, naturally we will pay all costs to correct it.
Multiple Boxes:
If it is necessary to ship an order in multiple boxes, the shipping total will be adjusted to reflect the new shipping total and we will bill the difference. We will notify you of the amount before billing. Unfortunately, our cart is not smart enough to know this so we have to do it ourselves.
Damage Claims:
The contents of your package are always carefully packed to help insure safe delivery of your order. Inspect all package at time of acceptance. You must contact us within 48 hours of receiving of your package if anything has been damaged or lost during shipment. If you ship by FedEx, UPS or other carrier You must save all packing materials and the original shipping box to process the claim. Our carriers require that the damaged items be retained for 5-7 working days to give them time to inspect the packing if they choose to. Absolutely no refunds will be issued if you return an item without prior authorization, it will be discarded.
Returns:
Due to the nature of our products, we have a no-refund, no-return policy. We cannot resell a product once you have received it. Please take care in ordering to be sure your order is complete and accurate before submitting the order. Thank you for your business, we look forward to serving you.
Service Policy:
We reserve the right to refuse service to anyone.
